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Policies and Procedures

Liverpool and Knowsley SENDIASS operates under the policies and procedures of Barnardo’s, in line with National IASS guidance and following local safeguarding protocols. For more information please see links below to some of our key policies. If you would like more information about a policy or cannot find what you are looking for please contact the service on 0333 323 7768, we would be happy to help.

At Liverpool and Knowsley SENDIASS we offer a tiered support model, based on National IASS guidance. This means that we offer different levels of support which is tailored to individual need, and depends on a number of factors including complexity of case, parent confidence, knowledge and skills, parent additional needs, existing support structure, language or cultural barriers to services.

Every call to the advice line receives detailed telephone advice and information, even those who go on to receive casework support. 


National IASSN Minimum standards

National IASSN intervention levels guidance

This is currently being updated by the team, please contact 0333 323 7768 in the first instance.

If you are not satisfied with the service received by Liverpool and Knowsley SENDIASS, in the first instance please contact the Team Manager, Jamie McGiveron on  0333 323 7768, or by email at 

If you would prefer to speak to someone at senior management level you can ask for Programme Manager, Paula Hume.

For formal complaints policy and procedure please see the links below:

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