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Policies and Procedures

Bradford SENDIASS operates under the policies and procedures of Barnardo’s, in line with National IASS guidance and following local safeguarding protocols. For more information please see links below to some of our key policies. If you would like more information about a policy or cannot find what you are looking for please contact the service on 01274 513300, we would be happy to help.

At Bradford SENDIASS we offer a tiered support model, based on National IASS guidance. This means that we offer different levels of support which is tailored to individual need, and depends on a number of factors including complexity of case, parent confidence, knowledge and skills, parent additional needs, existing support structure, language or cultural barriers to services.

Every call to the advice line receives detailed telephone advice and information, even those who go on to receive casework support. We also post out relevant information fact sheets (with several new topics in development), information on the local offer, relevant workshops and signpost to other sources of useful information e.g. support groups. We also have a regularly social media presence with various links and articles.

National IASSN Minimum standards

National IASSN intervention levels guidance

  • Referrals can be made by parent/carer or young person directly to the service, or in some cases a professional may make the referral on behalf of a family.
  • To make a direct referral please contact the service on 01274 513300 or email You can also use the contact us tab on our home page!
  • Admin will take your contact details and basic information about your enquiry and add your details to the duty spreadsheet. You will then either receive a call back from a qualified caseworker on duty, who will discuss your concerns with you and provide detailed individual advice and information. Or we will email you a response, if you prefer. Our contracted target time for this is within 3 working days, but it is often sooner.
  • If a professional wants to signpost a parent/young person to our service, we advise they  complete the contact us form with the parent/young person. These details will be added to the duty spreadsheet and the duty worker will contact the family.
  • If during your initial call back it is deemed that your enquiry requires further support then a full referral will be completed with you on the phone. The caseworker will advise you of the current waiting list time and place your case on the waiting list. Our contracted target time for the waiting list is 4 weeks but it may be sooner. You will receive a letter confirming that your case has been added to the waiting list.
  • If you need further advice whilst you are waiting you are welcome to re-contact the service at any time and speak to a duty worker.
  • Once you reach the top of the waiting list you will be allocated an individual caseworker who will contact you to discuss a plan of support.

If you are not satisfied with the service received by Bradford SENDIASS, in the first instance please contact the Team Manager, Debbie Jowett on 01274513300 or email If you would prefer to speak to someone at senior management level you can ask for Kerry McKenna, Children’s Services Manager. For formal complaints policy and procedure please see the links below:

Children's services safeguarding policy

Bradford Listerhills safeguarding protocol

If you are concerned about the safety or welfare of a child in the Bradford District, these are the numbers that you can call for advice and to make a referral:

  • During office hours call Children's Social Care Initial Contact Point - 01274 435600 - (8.30am to 5pm Monday to Thursday, 8.30am to 4.30pm on Friday)
  • At all other times, Social Services Emergency Duty Team - 01274 431010
  • If you have reason to believe that a child is at immediate risk of harm, contact the police on 999

Working Together to Safeguard Children – the Bradford partnership website (previously Bradford Safeguarding Children’s Board)

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